Store Policy

Store Working Days

• From Sunday to Thursday.
• The first four days of holidays are considered a break and do not count as working days.
• Any working days mentioned in the remaining steps refer to the store's working days.

Technical Support

• Technical support is available through approved communication channels 24/7.
• The approved communication channel is WhatsApp only.

Orders

• Before payment, customers must review the available options.
• Please read the product deion carefully before placing an order.
• After placing an order, modifications are not possible. However, customers can cancel the order themselves through the website before it begins processing.
• Once processing or the issuance of the shipping label begins, the order cannot be canceled or returned.
• Customers can write notes about the product in the comments section, and we will implement them if possible, but it is not mandatory for the store.
• All known information about the product is provided in the product deion. If you have any questions or find any missing information, please contact us through the available communication channels.
• The coffee roast date should be fresh, between 1-5 days from the date of the order.

Responsibility and Compensation

• If the order arrives incomplete or does not match what was ordered, the customer is responsible and has the right to request compensation and completion of the remaining order, provided they notify the store (via available communication channels) within three working days of receiving the order.
• An order is considered confirmed only after payment and order confirmation. For bank transfer orders, a receipt must be attached.
• Customers must provide a clear address including name, street, house number, neighborhood, and a prominent landmark. Missing this information is considered incomplete address information.
• Customers must provide all information in English if the shipping company is DHL. Failure to provide this will result in incomplete address information.

Shipping

• The store does not modify the address or contact details and provides the shipping company with the address as written by the customer.
• Orders are handed over to the shipping company within 1 to 5 working days.
• Deliveries are made to the address or branch in the customer’s city as available with the shipping company.
• The estimated shipping time is approximate and may extend up to 15 working days after shipping. The time is calculated after the order is handed over to the shipping company.
• Shipping delays due to incomplete information exempt the store from responsibility for the delay.
• In case of a return due to incomplete information, the customer bears the cost of returning the shipment to the store and reshipping it. The customer is responsible for contacting the store and informing them of the return within 3 working days. If settlement is not made, the store is not responsible for storing the shipment and may dispose of it.
• The store has the right to change the shipping company if it benefits the order (e.g., to expedite shipping).
• After the order is shipped, the customer is responsible for tracking the order with the shipping company to ensure timely receipt.
• If the customer does not receive a tracking number, it is their responsibility to contact the store for the tracking information.
• If the shipment is delayed due to the shipping company, the store will provide compensation.
• If a damaged shipment is received, the customer must inform the shipping company before accepting the shipment and refuse it, then follow up with the store for compensation.
• If a shipment is received in good condition but is returned due to an error, the customer must return the shipment via the nearest shipping company branch and then initiate compensation procedures.
• If the shipment is not received within the specified days, the customer must notify the store within 3 working days via the approved communication channels.
• Failure to contact the store within 3 working days means forfeiting the right to compensation for the order.
• If the customer does not contact the store about any errors in the shipment within 3 working days, the store has the right to dispose of the shipment.